Intelligence & Space Research Division PSA; Professional Staff Assistant

What You Will Do

The Intelligence and Space Research (ISR) division office seeks an experienced, proactive, customer‑service focused professional to provide administrative support to our mission‑focused organization. ISR has been designing, building, and operating innovative ground, air, and space‑based measurement and detection systems for 60 years. The ISR Professional Staff Assistant (PSA) will serve as the primary point of contact for in‑person, phone, and virtual communications with the ISR division office.

• Physical presence in the ISR division office (03-1405) to greet visitors, assist staff, answer phones, and address needs as they arise. This is a fully onsite role.
• Calendar management for the ISR division leader, deputy division leaders, and division office conference rooms.
• Collaborate with the ISR Staff Operations Manager, other division office PSAs, and group administrative professionals in a team environment emphasizing close cooperation, regular communication, adaptability, and a shared‑outcome attitude. Serve as a resource and role model for ISR administrative staff and interface with other administrative staff across the directorate.

Values and Behaviors
Strong collaboration skills with a proven ability to build positive working relationships and network effectively across administrative teams and key internal and external stakeholders. Willingness to take initiative, adapt to changing needs, and support team success. Leads through collaboration, knowledge‑sharing, and mentorship within the administrative community.

Communication
Excellent written, verbal, and interpersonal communication skills with a strong customer‑service mindset. Ability to communicate effectively with all levels of personnel and demonstrate genuine care for colleagues.

Professional Expertise
Advanced‑level experience providing high‑level administrative support in a busy office environment, including complex calendar management, domestic and international travel coordination, procurement, meeting logistics, visitor processing, timekeeping, accurate data entry, and tracking. Demonstrated ability to solve problems, implement solutions, and improve business practices to enhance customer satisfaction.

Business Systems
Expert‑level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Demonstrated database management skills and experience supporting specialized functions such as webpage maintenance and HR‑related processes.

Decision Making
Ability to work independently with minimal oversight, take initiative, and make sound decisions within established guidelines. Experience interpreting policy, conducting research, analyzing issues, and recommending solutions to improve office operations and efficiency.

Personal Leadership
Ability to thrive in a dynamic environment with frequent interruptions and changing priorities. Demonstrated reliability, dependability, discretion, and professionalism when handling sensitive and confidential information.

Security
Ability to obtain a DOE Q‑Clearance.

Education / Experience
Position requires a Bachelor's Degree in a relevant area and five years of related experience, or an equivalent combination of education and experience directly related to the occupation.

• Prior experience supporting a division‑level or higher office at LANL.
• Experience with Oracle, Ariba, Concur, or other Laboratory business systems.
• Experience serving as a Designated Procurement Representative (DPR).
• Advanced knowledge of LANL organizational structure and administrative policies.
• Active Q/SCI clearance or equivalent.

• Sitting and standing:
  Ability to remain in a stationary seated or standing position for extended periods, with requirements for sitting sometimes exceeding 50% of the workday.
• Mobility:
  Ability to walk at least 0.25 mile continuously, sometimes on uneven and/or inclined ground. Ability to walk up and down at least three flights of stairs.
• Lifting:
  The ability to occasionally lift or carry objects weighing up to 20 pounds.
• Manual dexterity:
  Performing repetitive motions with the hands and fingers, such as typing, grasping, and using a…