Training Manager

What You Will Do

This position is open for external candidates only to apply.

The Technical Training Center (TTC) Training Systems and Standards is seeking a motivated and detail-oriented leader to support daily training operations, facilities management, and proctoring services. This position is responsible for coordinating day-to-day activities across training facilities, managing proctor scheduling and coverage, and supporting customer service functions to ensure a high-quality training experience.

The selected candidate will provide operational leadership for training logistics and infrastructure, ensuring alignment with Laboratory training standards, policies, and compliance requirements. This role partners closely with training organizations and stakeholders to deliver reliable, efficient, and customer-focused training services.

Operations Management: Oversee the daily operations of the Technical Training Center (TTC), ensuring facilities, classrooms, and equipment are prepared to support training and testing activities.

Training & Scheduling: Coordinate room scheduling, proctor coverage, training logistics, and operational support to ensure efficient and effective training delivery.

Leadership & Customer Service: Provide direction and support to staff responsible for facilities, proctoring, and front-line customer service while ensuring a positive experience for instructors, participants, and stakeholders.

Performance & Continuous Improvement: Monitor operational performance, track key metrics, identify process improvements, and implement solutions that enhance efficiency and service delivery.

Compliance & Safety: Ensure compliance with Laboratory policies, DOE requirements, and Integrated Safety Management principles while promoting a safe, secure, and professional work environment.

Minimum

Job Requirements:

Operations

Experience:

Experience coordinating operations, scheduling, facilities, logistics, or training activities in a fast-paced, service-oriented environment.

Leadership &

Collaboration:

Demonstrated ability to lead or coordinate team activities, manage competing priorities, and collaborate effectively with diverse stakeholders.

Customer Service & Communication: Excellent customer service, written, and verbal communication skills with the ability to resolve issues and build positive working relationships.

Technical & Organizational

Skills:

Proficiency with Microsoft Office applications and learning management systems (e.g., UTrain or similar), strong organizational skills and attention to detail.

Problem Solving & Compliance: Ability to analyze operational data, implement established procedures, exercise sound judgment, and maintain a strong commitment to safety, compliance, and continuous improvement.

• Experience with database querying, SharePoint, or data visualization tools.
• Familiarity with DOE or other federal training environments.
• Understanding of instructional design principles or training development workflows.

Position requires a Bachelor's Degree from an accredited institution; and/or, an equivalent combination of education and experience directly related to the occupation.

The work location for this position is onsite and located in the White Rock Training Center in White Rock, NM. All work locations are at the discretion of management.

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The…