Customer Service Representative

Description

Veterinary Client Service Representative/Receptionist

Animal Clinic of Los Alamos

Schedule:

This is a part-time position with hours that may vary based on clinic needs, staffing, and patient volume. Candidates should be comfortable working a flexible schedule that may include mornings, afternoons, or full-day shifts.

You are a compassionate, organized Client Service Representative who enjoys helping pets and their people feel welcomed and supported. You thrive in a fast-paced environment while managing client communication, scheduling, check-in and check-out, and accurate patient records.

The success of your patients' care matters to you, and your success matters to us.

• Greet clients and patients with warmth, professionalism, and compassion.
• Answer multi-line phones, route calls appropriately, and respond to client questions in a timely manner.
• Schedule, confirm, and manage appointments while supporting efficient patient flow.
• Check clients in and out, verify information, update medical records, and process invoices and payments accurately.
• Discuss balances, payment options, and financing resources with professionalism and discretion.
• Relay client questions, patient concerns, and medical updates to the veterinary team promptly.
• Maintain accurate client and patient records in the practice management system.
• Return client calls, monitor voicemail, and support follow-up communication throughout the day.
• Prepare daily paperwork, organize records, and assist with reminders for wellness exams, vaccines, diagnostics, and follow-up appointments.
• Keep the reception area clean, organized, and welcoming for clients, patients, and team members.
• Communicate clearly and professionally with veterinarians, technicians, kennel staff, and hospital leadership.
• Assist with administrative tasks, special projects, and front office supply inventory.
• Support coworkers to help ensure smooth daily operations and an excellent client experience.
• Follow hospital policies, safety procedures, confidentiality standards, and standard operating protocols.

• High school diploma or GED preferred.
• Previous customer service experience required; veterinary, animal care, medical office, or front desk experience preferred.
• Excellent communication, interpersonal, and client service skills.
• Strong computer, organizational, and multitasking skills.
• Ability to stay accurate, calm, and professional in a fast-paced environment.
• Positive attitude, flexibility, willingness to learn, and reliable attendance and punctuality.
• Ability to work independently while contributing to a collaborative team environment.

Team members must be able to perform the essential functions of this role, with or without reasonable accommodation. Essential functions may include:

• Sit, stand, walk, bend, and move throughout the hospital as needed.
• Lift or carry up to 25 pounds.
• Use computers, phones, and other office equipment for extended periods.
• Work comfortably around dogs, cats, and other companion animals.

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized…