Computing System Tec

Position: Computing System Tec 3/4
** What You Will Do*
* ** This position will be filled at either the Computing Systems Tec 3/4 level, depending on the skills of the selected candidate.  Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.*
* Innovative Customer Experience (FS) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the ICE Field Services (ICE-FS) group.  ICE-FS consists of approximately 90 professionals, technicians, and students.  The successful candidate will work in ICE-FS and will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services in a heterogeneous computing environment for ICE-FS customers.

** What You Need*
* ** Minimum

Job Requirements:

*
* + Support Windows and Mac desktop systems

+ Resolve issues or fulfill requests through Windows and Mac remote desktop support

+ Troubleshoot issues through on-site field support

+ Installing,  configuring and troubleshooting desktop, or mobile systems,  workstations, and network issues including, wireless and role-based  access control in a heterogeneous environment

+ Setup and installation of hardware and software

+ Provide outstanding customer service, including working with customers to resolve issues

+ Experience working well in a team environment as well as working independently

+ Must have good time management, organization skills and outstanding customer service

** Additional Minimum

Job Requirements:

Computing Systems Tec 4*
* +

Experience with vulnerability remediation and system patching

+

Experience with utilizing automated installation and configuration management tools

+ Experience  utilizing a work ticket management system to distribute work, gather  metrics, and efficiently respond to customer requests

+ Providing technical solutions to complex problems

+ Providing assistance and knowledge to peers

+ Mentoring and training fellow team members in advanced Windows system administration

+ Demonstrated excellent customer service, exceptional work ethic and time management

+ Extensive experience interacting with customer sand peers in a professional and response manner

** Education/

Experience:

Computing Systems Tec 3*
* Position  requires a high school diploma and 2-4 years of related experience, or  an equivalent combination of education and experience directly related  to the occupation.  Technical Institute graduation or AA degree may be  preferred.

** Education/

Experience:

Computing Systems Tec 4*
* Position  requires a high school diploma or equivalency and 4-6 years directly  related experience; or; and equivalent combination of education directly  related to the occupation. Technical institute graduation or AA degree  may be preferred.

** Desired

Qualifications:

*
* + Active DOE L or Q clearance, or equivalent, transferable clearance

+ Working knowledge of a Public Safety Answering Point, Security Operations Center, or Emergency Operations Center.

+ Experience supporting First Responder or Public Safety Entity.

+ Knowledge of emerging computing technologies

+ Experience mentoring IT team members in Windows system administration.

*
* Work Location:

** The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

** Position commitment:
** Position Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

** Note to Applicants:*
* + Position may require working off-peak hours and providing "On-Call" support

+ Position may require working inside of a Plutonium Facility and wearing the appropriate PPE to accomplish job tasks/assignments

+ Enrollment in the Human Reliability Program (HRP) may also be required dependent on the vacancy being filled

+ For full consideration, please submit a comprehensive cover letter that addresses each key requirements of the position

+ While the posted salary range for each position is broad, it is highly unusual for selected applicants to be hired at the top end of the range and more common for selected candidates to grow into the full salary band over time

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of…