Onsite Operations & Training Support Specialist

What You Will Do

The Weapons Mission Services (WMS-DO) is seeking a highly skilled Operations Support Specialist to directly support training programs within the New Employee Training & Workforce Development Group (WMS-1). The primary core tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP), including deployed personnel working in the ALDWP facilities, with the implementation of live course instruction in a highly complex and fast-paced work environment.

What You Will Do

The Weapons Mission Services (WMS-DO) is seeking a highly skilled Operations Support Specialist to directly support training programs within the New Employee Training & Workforce Development Group (WMS-1). The primary core tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP), including deployed personnel working in the ALDWP facilities, with the implementation of live course instruction in a highly complex and fast-paced work environment.

The Operations Support Specialist will report directly to the Technical Training Team First Line Manager (FLM) or NET Academy First Line Manager. The selected individual will perform day-to-day services for the respective team and may support cross-team functions within WMS-1.

Responsibilities will include, but are not limited to:

• Providing direct operational support for WMS-1 programs and facilities.
• Providing customer service to internal and external customers.
• Providing resolutions to an assortment of problems of moderately complex scope where analysis of situations or data requires a review of a variety of factors.
• Contributes to the fulfillment of projects and organizational objectives.
• Performing various administrative tasks such as procurements, contract administration, resource scheduling, and office and personnel support.
• Follows, maintains, and may develop procedures and ensures that the process is followed through to completion with efficiency, accuracy, and with high quality, while understanding and maintaining priorities.
• Maintaining documentation such as record-keeping, budget and cost-tracking, inventory-tracking; develops documentation when necessary.

• Education/
  
  Experience:
  
  Position requires an Associates Degree in a relevant field and two years of relevant experience or, an equivalent combination of education and experience directly related to the occupation.
• Operational Functions:
• Basic knowledge of business activities in an operational environment, including familiarity with one or more of the following: formality of operations, compliance practices, configuration management, training and qualification, and feedback and improvement.
• Computer Skills/Business Systems:
• Knowledge of business and operations systems and standard software applications (i.e., Microsoft and Adobe products).
• Ability to quickly learn and adapt to use of LANL business systems (i.e., Oracle, UTrain, Issues Management, etc.).
• Ability to effectively manage multiple, complex and overlapping calendars.
• Critical Thinking:
• Entry-level experience in conducting research, investigating alternative solutions, and recommending solutions on problems affecting facility operations and operational quality assurance.
• Communication:
• Basic ability to conceptualize and communicate program requirements and detailed elements to both technical and non-technical personnel.
• Demonstrated skill with interpersonal, written, and verbal communications.
• Customer Service:
• Exceptional customer service skills and the ability to provide clear, concise support and guidance to others in sometimes stressful situations.
• Ability to interact professionally with all types of personnel, including external interfaces and executive management.

• Additional Education and Training:
• A Bachelor's degree in a relevant field preferred.
• Special Skills/Knowledge:
• Basic knowledge of documentation quality assurance, including document controls…