Client Systems Technician

Client Systems Technician

Initial Review Date: 03/02/26**


** Any complete applications received after the closing date will only be forwarded to the hiring committee at their request.

Salary Grade: C1-52

Starting Salary: $6,728.09 (per month)

Full Salary Range: $6,728.09 - $9,040.13 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

The Foothill - De Anza Community College District does not have a remote work policy. All employees are expected to be available to work in person and on-site per the requirement of the department.

Foothill - De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success. We are driven by an equity agenda and guided by core values of excellence, inclusion, and sustainability. Every member of our district contributes to a dynamic learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. We are committed to providing an accessible, quality undergraduate education dedicated to developing a broadly educated and socially responsible community that supports an equitable and just future for California.

Job Summary:

This position is a member of the computer endpoint support team with responsibilities that include receiving new endpoints, assisting with software configuration and troubleshooting of computer endpoints, receiving and processing of new equipment, entering data into an asset database, deploying and installing computer endpoints, classroom Multi Media troubleshooting, repair, maintenance. This is an onsite position and may be required to work an any of our three campuses, depending on the need.

This may shift to an evening work shift in the future.

DEFINITION

Under general supervision, provides first-level contact and primary issue resolution for users with hardware, software, multimedia, and computer application problems and malfunctions; responsible for issue determination, problem/incident recording, problem resolution, and problem escalation as needed; provides technical support for multi-media equipment; maintains hardware inventory; performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the assigned ETS supervisor. Exercises no supervision of staff.

CLASS CHARACTERISTICS

This is the journey-level technician responsible for providing customer service and troubleshooting to resolve primary hardware and software problems. The work involves frequent contact with others and coordination of activities. In the event that the issue rises above the level of troubleshooting and support provided by this position, record of the incident is passed on to more experienced or technical staff in the information technology support series.

This classification is distinguished from the Client Systems Specialist in that the latter is assigned a broader variety of and more complex technical support to the District's information technology systems, machines, and peripherals.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)