Customer Service Representative Mandarin

Customer Service Representative [Mandarin Required]

Location:

San Jose, CA

Type:
Full-Time | 40 hrs/week (Monday - Saturday)

Compensation: $25–$35/hour

Start Date:

June 2026

Think Academy US (), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company that provides PreK-12 extracurricular learning services through science and technology. At Think Academy, we provide a full‑cycle service to foster local children’s ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques.

We believe love and technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline education platform.

Think Academy is seeking a high‑energy, high‑potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students’ learning experiences, take full ownership of user experience, learn quickly, handle complex situations, and consistently deliver a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.

• Manage substitute teacher changes and system updates.
• Support class grouping and enrollment management.
• Assist with refund processing.

• Teacher teaching‑hour tracking.
• Course progress and renewal data.
• Ensure accuracy and consistency across internal platforms.
• Execute system configurations based on project requirements provided by other teams.

• Managing small‑group communication via communication platform.
• Ensuring standardized notification workflows (email‑first communication).
• Assist in building customer habits around email‑based notifications.
• Identify, elevate, and help resolve urgent issues or complaints efficiently.

• Work closely with internal teams across operations, customer service, and program management.
• Act as an execution‑focused partner supporting system implementation and process alignment.

• Bachelor’s degree or above, with a strong interest in education‑related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem‑solving skills.
• 1–3 years of experience in the sales or education‑related customer service fields is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is required.