Float Personal Banker - Los Altos

Overview

Make banking a Fifth Third better. We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. This role will be expected to travel to various Financial Centers within the market.

• Promote a positive customer experience by consistently providing best‑in‑class customer satisfaction and applying key customer experience behaviors with a friendly demeanor.
• Build rapport with the customer base and understand account ownership.
• Answer and locate answers to customer questions, find solutions to issues, and act confidently.
• Respond timely to correspondence and resolve problems.
• Maintain customer confidentiality and adhere to the Bancorp Code of Business Conduct and Ethics.
• Perform daily office responsibilities with the platform team to maintain efficient office operations and balance records in line with policy.
• Stay current on bank policies, financial center procedures, and changes.
• Handle consumer and business customer problems professionally and refer more complex issues to leadership as needed.
• Make sound judgment while following established guidelines and procedures.
• Consistently meet or exceed sales referral targets set by management.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of the full line of retail products and services, and seek assistance for development as necessary.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for selling and cross‑selling of bank products and services.
• Use appropriate tools to track referrals to business partners.
• Review tools and dashboards daily to monitor referral progression and ensure proper disposition of referrals.
• Continuously increase knowledge and skills through self‑motivation, formal education, seminars, and in‑house training.

• High school diploma or GED.
• Extensive cash handling with advanced math abilities.
• Professional image and confident public interaction skills.
• Strong written and verbal communication skills.
• In‑depth knowledge of retail policies and procedures acquired through at least two years of CSR experience.
• Initiative, sound judgment in decision‑making, diplomacy, and problem‑resolution tact.
• Ability to work collaboratively in a team environment with a positive attitude toward coworkers and management.
• Flexible scheduling.
• SAFE Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).

Normal office environment with extended computer screen time. Travel will be required.

Base salary range: $43,680.00 – $69,900.00 USD per year.

Los Altos, California 94022

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.