Clinical Applications Specialist

Position Summary: The Applications/Enterprise Solutions Specialist is responsible for coordinating and conducting applications training to end users, including PACS administrators. Provide sales support along with assisting in the implementation of ScImage software at a client’s facility.

Duties and Responsibilities include but are not limited to the following:

• Develop and maintain a working knowledge of the ScImage software, integration, and implementation.
• Understand the core features of PICOM
  365 and its ability to be customized for customer needs.
• Conduct applications training for Physicians, Technicians and PACS administrators.
• Monitor, evaluate and record training activities and Software effectiveness.
• Organize and maintain report templates, training procedure manuals, quick reference guides, and course materials to effectively train end users.
• Support ScImage Project Management in all new installations. To include but not limited to: data flow and workflow analysis to include DICOM/HL7 design and implementation.
• Perform routine service, preventative maintenance and modifications of software and equipment at customer sites with minimal supervision.
• Work with customer and internal support to help troubleshoot issues as they arise.
• Works effectively and efficiently to resolve customer related tickets.
• Establish and maintain proper business relationships with customers and peers.
• Prepare and complete the required reports and documents (i.e. Field Maintenance Reports, Teamwork completed tasks, etc.) in a timely manner.
• Update customer information in appropriate locations. (i.e. CSP, Sci Wiki, etc.)
• During the pre-sales process, you may be involved in the development for the overall design of the solution.
• Operate in a manner consistent with company policies.
• Maintains appropriate databases and history files.
• Participates in the analysis of product performance issues.
• Actively engage and contribute to product development and improvement.
• Effectiveness of efforts to analyze and resolve complex technical issues.
• Work with Sales when required to perform remote or onsite demos.
• Assist in training new Application/Enterprise Solutions Specialist when needed.

Working Conditions:

• Ability to operate independently under diverse work situations with a high degree of complexity.
• Frequent exposure to hospital environment.

Minimum Qualifications:

• 5+ years of experience in Radiology, Cardiovascular, or Vascular. (Ultrasound and/or Cardiac Cath Lab experience a plus) OR 2+ years of experience supporting or implementing clinical imaging software within a hospital environment.
• Previous Vascular ultrasound experience is preferred.
• Familiarity with HL7, DICOM, HIS, RIS, EMR, PACS, etc.
• Over one year as a trainer or analyst for clinical imaging software preferred.
• Strong background or desire to learn all medical imaging workflows
• Strong background in PACS implementation
• Outstanding oral and written communication skills
• Professional attitude with strong customer relationship skills
• Working knowledge of Windows 10, Windows Server, SQL Server, and Microsoft Office Applications
• Must have good analytical and problem-solving skills
• Must have the ability to work effectively in high-pressure environments
• Must be able to work both independently and in an established team setting
• Frequent travel required up to 75% of the time.
• Valid driver's license and acceptable driving record

Education:

• B.S. in Medical Imaging / Imaging Informatics / IT and CIIP & A.S. in clinical field preferred.