Business Operations Manager

• Manage accounts receivable, invoicing, payment processing, collections, member billing, and financial reconciliations for both the Guild and Foundation.
• Generate financial reports, post weekly batches and settlements, prepare sales tax worksheets, and support month-end reconciliation activities with an outside accounting firm.
• Contribute to annual budget preparation and monitor departmental spending against established budgets.
• Assist in maintaining data integrity, build reports and dashboards, and support ongoing CRM management.
• Manage software licensing, user provisioning, renewals, and vendor relationships for the organization's cloud-based platforms.
• Participate in planning activities for future database migration and system implementation projects, including documenting business requirements and reviewing functional specifications.
• Coordinate office operations, including facilities, utilities, telecommunications, vendor management, and basic IT support with external service providers.
• Support operational workflows for Contract Services safety courses, the online merchandise store, and annual awards fulfillment.
• Perform other job-related duties as assigned.

• 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
• 2 two years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration preferred. Experience with Hub Spot is a plus.
• Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
• Experience supporting budgeting, financial reporting, and cloud-based business applications.
• Familiarity with PCI-DSS standards and secure financial transaction processing.
• Experience with Quick Books Online, , and Tallie is preferred.
• Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation, is preferred.

Demonstrates expertise in accounts receivable, invoicing, financial reporting, and CRM administration, with a strong focus on data integrity and operational efficiency. Proficient in budgeting and financial reconciliations, with experience in cloud-based applications and nonprofit financial administration.

• Accounts Receivable Management
• Financial Reporting
• CRM Administration
• Microsoft Excel Proficiency
• Quick Books Online Experience

• Invoicing
• Financial Reconciliation
• Budget Preparation
• Data Management
• Report Development
• Dashboard Creation
• General Ledger Processes
• Payment Processing
• Collections
• Sales Tax Worksheets

• Nonprofit Financial Administration
• PCI-DSS Standards
• Database Migration
• Software Implementation
• Vendor Management

• Hub Spot
• Tallie
• Cloud-Based Platforms
• CRM Management