Cash Operations Supervisor

Description

The Cash Operations Supervisor oversees daily cash operations and payment posting activities supporting UCLA Health’s Faculty Practice Group professional billing operations. In this role, you will lead a team responsible for payment posting, reconciliation, credit balance resolution, and related accounts receivable activities.

You will ensure payments and remittances are processed accurately and timely, resolve complex payment and reconciliation issues, and monitor productivity and quality standards. You will also analyze operational trends, identify workflow improvements, and collaborate with payers, IT, and revenue cycle partners to support financial integrity and organizational goals.

Key responsibilities include:

• Supervise, train, coach, and evaluate a team of staff members.
• Oversee payment posting, remittance processing, cash reconciliation, and credit balance activities.
• Monitor electronic funds transfers, Electronic Remittance Advice, Explanation of Benefits, unapplied cash, and unidentified payments.
• Resolve escalated payment concerns and complex reconciliation discrepancies.
• Review staff productivity and quality metrics to ensure departmental standards are met.
• Analyze operational data and recommend improvements to accuracy, efficiency, and financial outcomes.
• Coordinate with insurance carriers and internal partners to resolve payment-related issues.
• Support system implementations, testing, audits, and revenue cycle improvement initiatives.
• Foster a collaborative, accountable, and customer-focused work environment.

Salary Range: $73,000 - $149,600/Annually