Receptionist​/Intake Screener

Classification & FLSA Status
:
Full time | Non-exempt

Pay Range
: $22 hourly, depending on experience.

Location:In Person

The Central American Resource Center (CARECEN) seeks to hire full- time, bilingual Legal Receptionist & Intake Screener ("Legal Receptionist") to aid our Los Angeles office. This position serves as the public’s initial contact with CARECEN and, as such, is pivotal to the formation of a positive first impression of the organization. The Legal Receptionist will be responsible for pre-screening walk-in clients, reviewing intake forms for completeness, booking appointments, taking payments, answering telephone inquiries, and making referrals for services not provided by CARECEN and to CARECEN’s offsite locations.

The Receptionist will also perform ongoing data entry.

• Greeting visitors and providing general information on CARECEN’s various legal services
• Answering phones, in person, and email inquiries
• Pre-screening potential clients by telephone, email, text, and in-person for multiple legal service teams
• Scheduling appointments for clients with appropriate CARECEN legal teams, including off site locations
• Assisting clients in completing intake forms and collecting required documentation
• Providing referrals for other social and legal service agencies as indicated by client needs.
• Providing cashier services, including receiving documents and client fees in accordance with organizational policy.
• Contributing to the safety of the premises by ensuring that only authorized visitors or clients are allowed access to premises by confirming visitor appointments with staff members.
• Conducting ongoing data entry, compiling, and maintaining Legal Department statistics on an as needed basis.
• Performing general clerical duties for the Legal Department on an as-needed basis.

• Excellent verbal, interpersonal, customer service skills with proven ability to interact in an appropriate manner with diverse groups of individuals, including clients, corporate, foundation representatives, government officials, and the media on a consistent basis;
• Ability to exercise tact, diplomacy, discretion, and appropriate measures of friendliness when greeting/directing clients, receiving sensitive information, and providing information, referrals, or other assistance, required;
• Good working knowledge of local nonprofits and their respective service areas –OR- the ability to quickly learn & understand availability of nonprofit services, required;
• Flexibility/adaptability and the ability to work productively in a periodically stressful environment required; ability to receive and process large numbers of clients preferred
• Ability to work independently when needed and with creativity in problem solving situations strongly preferred;
• Knowledge of history of Central American immigrant community, preferred.
• Spoken and written fluency in English and Spanish languages required;
• Basic Windows-based computer skills in word processing and court forms software strongly preferred. Experience using multi-line telephone equipment preferred.
• High school degree or equivalency required; some college highly desirable.
• Commitment to the mission and goals of CARECEN

Office hours are 9:00 am to 5:00 pm, Monday – Friday. The work schedule for this position is a 35-hour workweek equaling 7-hour workdays. Office located at CARECEN’s Los Angeles office. This position is a full-time, in office job. Telecommute is not offered.

This position operates in a professional office environment. The position requires the ability to lift files, open filing cabinets and bend or stand as necessary. Work is performed in a variety of work settings, including CARECEN’s offices. The position is part of the bargaining unit represented by the union.

CARECEN also offers a generous benefits package that has medical, dental, vision, and life insurance, Flexible Spending Account (FSA). Supplemental insurance and a 403(b) retirement savings plan is also available. Personal, sick and vacation accruals and 14 paid holidays are also provided.