TMS Implementation Team Specialist

Wilshire 3731, 3731 Wilshire Blvd., Los Angeles, CA 90010, USA

• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2 nd level support and coordination with 3 rd Party vendors.
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job
  
  Experience:
  
  Administrative, clerical, customer service or banking experience is a plus
• Computer/software skills:
  Microsoft Outlook, Word and Excel – Intermediate
• Required:
  
  Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Required:
  
  Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Required:
  
  Detail oriented and the ability to multi-task
• Preferred:
  Korean:
  Conversational

The salary range for this full-time position is $18.50/hr - $22.00/hr + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.