Business Operations Coordinator [AQ-12044

Join a leading organization in the financial services industry, where innovation meets stability, and a commitment to excellence drives every endeavor. As an Aquent talent, you will partner with a company dedicated to providing superior value to its clients through meticulous operations and strategic support.

Are you ready to be the backbone of operational excellence, ensuring that every detail is managed with precision and every process runs smoothly? We are seeking a highly organized and proactive individual to step into a pivotal role where your contributions will directly enhance team productivity and streamline essential workflows. This is an exciting opportunity to make a tangible impact by supporting key administrative functions, optimizing data quality, and facilitating crucial access and vendor coordination.

Your dedication will ensure that the teams you support can operate at their highest potential, directly contributing to the organization’s strategic objectives.

You will be instrumental in managing daily operational tasks, from inbox monitoring and request fulfillment to supporting onboarding/offboarding and maintaining data integrity. Your efforts will directly reduce backlogs, improve turnaround times, and ensure a seamless experience for internal teams and external partners. You will be responsible for a wide range of administrative and operational support functions, playing a critical part in maintaining efficiency and accuracy across various business processes.

Responsibilities

• Monitor distribution and central inboxes, reviewing and triaging incoming emails daily.
• Categorize and assign requests appropriately, flagging urgent or high-priority items for immediate attention.
• Process simple access requests and manage internal service tickets, including submission, tracking, and follow-up.
• Escalate complex issues to appropriate teams as needed.
• Support user access requests, encompassing setup, tracking, and follow-up procedures.
• Administer new hire onboarding processes, including scheduling, access provisioning, distribution of welcome materials, and required ticket submissions.
• Support onboarding administration, including meeting scheduling, invitations, and follow-ups.
• Assist with departure processes, including follow-up, entitlement removals, and related ticket submissions.
• Provide administrative support for access evaluation activities, including quarterly evaluations, tracking, and responding to routine queries.
• Escalate market data platform and broker entitlement queries.
• Track and ensure the completion of entitlement-related requests.
• Reconcile vendor user lists against internal data records.
• Update data quality dashboards and relevant internal systems.
• Identify and correct data discrepancies to maintain high data accuracy.
• Track vendor and decommissioning actions.
• Schedule vendor demonstrations and training sessions, managing all associated logistics.
• Track new and ongoing trials, maintaining accurate trial records.
• Support renewal and pricing administration tasks for vendors.
• Manage the renewal process for invoice-eligible providers, confirming user feedback and renewal requirements.
• Reconcile user lists with vendors and coordinate handoff to the internal payments processing team.
• Document renewal activities in internal systems.
• Support Relationship Managers and assist with administrative project tasks.
• Maintain documentation and operational processes.
• Provide team coverage as needed to ensure continuous support.

Required Skills & Experience

• Proven experience in an administrative or business operations support role.
• Exceptional organizational and time management skills, with a demonstrated ability to prioritize and manage multiple tasks efficiently.
• Meticulous attention to detail, ensuring accuracy in data, records, and administrative processes.
• Proficiency in managing email correspondence, triaging requests, and categorizing information effectively.
• Experience with ticketing systems and tracking requests through to completion.
• Ability to support onboarding and offboarding procedures, including access setup and administrative coordination.
• Experience with data quality initiatives, including…