Welcome Desk - Program Assistant

Pay Rate

USD $21.85/Hr.

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Program Assistant is responsible for handling administrative responsibilities of the LAFH Welcome desk at the Service Centers. This position will provide administrative support to ensure efficient operation of the workspace, including but not limited to: preparing reports; supporting managers and employees through a variety of tasks related to organization and communication; and being responsible for confidential and time sensitive material. This role should be familiar with a variety of the field's concepts, practices, and procedures, and have an ability to effectively communicate via phone and email, ensuring that all duties are completed accurately and delivered with high quality in a timely manner.

This position requires a high level of technological proficiency, organizational efficiency, and a willingness to be a member of a team. Multi-tasking while maintaining complex schedules and managing administrative support, is essential in this position. The Program Assistant should be resourceful, a good problem solver, and organized.

• Creates a welcoming and engaging environment for all guests
• Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus
• Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff
• Answers welcome desks phone lines
• Collaborates with cross departmental teams and security
• Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites
• Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed
• Ensures welcome desk, service center and intake rooms are prepared for participant and staff use
• Stocks basic needs supplies and food for participants coming to service center
• Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor
• Stocks LAFH programs messaging materials, resources guides, program guides
• Provides crisis intervention and de-escalation
• Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability
• Ability to work a flexible work schedule, including evenings and weekends as needed
• Additional tasks, projects, and responsibilities as assigned by supervisor

• Fluent in English required; bilingual in Spanish preferred
• Typing, numeric keypad, and computer skills (e.g. Excel, Word, Zoom, web-based scheduling software)
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage time effectively and meet deadlines
• Team player with customer service orientation

• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Ability to work a 9/80 work schedule

• At least one (1) year of administrative/clerical experience

• Health
• Dental
• Vision
• Life Insurance
• 403B Retirement Plan
• 529 Education Savings Plan
• Long Term Disability
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Legal Access Plan
• Employee Appreciation Program
• Company Sponsored Employee Events
• Staff Development
• 9/80 Alternative Work Schedule
• Paid Sick
• Vacation and 13 Observed Holidays
• Public Service Loan Forgiveness…