Front Desk Receptionist

We are seeking a dedicated and detail-oriented Front Desk Associate to join our team. In this role, you will play a crucial part in providing exceptional patient care and supporting the optometric practice. As a Front Desk Associate, you will assist in various clinical and administrative tasks including assisting patients during the check in process, payment collection, data collection, check out process, and ensuring a smooth and efficient workflow within the office.

• High school diploma or equivalent.
• Two years’ minimum experience in customer service.

• Excellent organizational skills with attention to detail to maintain accurate records.
• Ability to work collaboratively within a team while also being self-motivated.
• Strong reliability and a track record of punctuality.
• Proficiency with typing, Microsoft Office, and general computer skills.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Experience as a receptionist in an optometry office is a plus but not required.

• Greet patients and visitors professionally, ensuring a positive first impression of the practice.
• Schedule and confirm appointments, managing the calendar effectively to optimize patient flow.
• Perform clerical duties such as scanning, data entry, etc.
• Collect accurate demographics and insurance eligibility information.
• Register new and established patients according to expected workflows.
• Capture and update insurance information in the patient’s record.
• Complete enrollment and necessary forms for financial programs.
• Complete necessary clinical forms required for patient visit.
• Ensure forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
• Ensure confidentiality and compliance with company policies regarding sensitive information.

• Extensive use of computers.
• Ability to hear and speak clearly.
• Freedom to move about offices, practice locations.
• Able to sit for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.