Unit Clerk II

Job Details

Level: Experienced

Location:

Los Angeles, CA 90032

Position Type:
Full Time

Salary Range: $21.19 - $24.37 Hourly

Job Shift: Day

The Unit Clerk II serves as a first point of contact for clients, visitors, and staff, ensuring a welcoming, professional, and secure environment. This role provides office coverage, manages incoming/outgoing communications, and performs administrative support functions in alignment with program needs, organizational policies, and confidentiality standards.

• Greet visitors and clients in a professional and courteous manner; determine needs and direct appropriately
• Serve as source of training and guidance for new clerical/office/administrative staff
• Complete specialized assignments, including but not limited to program efficiency projects, client care projects, audit/accreditation projects, etc.
• Ensure only authorized individuals access the facility in accordance with safety protocols
• Maintain a clean, organized, and welcoming reception and waiting area
• Manage lobby postings, brochures, and informational materials including but not limited to serving as clerical support for compliance purposes in event of audits/inspections/etc.
• Answer, screen, and route incoming calls accurately and efficiently with a positive customer-service attitude;
  Schedule programmatic appointments as needed including managing program calendars in collaboration with management
• Support program census including insurance eligibility, intake scheduling, documentation upload, etc.
• Upload documentation to internal and external client health records and other systems
• Take clear, complete messages and ensure timely delivery
• Make overhead pages or notifications when required
• Communicate effectively with internal and external stakeholders
• If assigned to treatment program, may perform toxicology testing, assist in charting relevant information
• Receive, sort, and distribute incoming mail, faxes, and packages and manage outgoing mail/delivery
• Support program management in preparing all-staff or other program meetings including safety meetings, communication, trainings, events, etc.
• May support quality assurance and/or quality improvement initiatives, client outcome, and follow-up activities
• Maintain appropriate handling and tracking of documents
• Support staff and departments with administrative and client needs as assigned
• Support in training volunteers including client volunteers on appropriate clerical duties
• May order, track, and maintain inventory of office supplies and forms
• Support billing actions, including but not limited to corrective action
• Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times. Maintain health and safety standards of facility.
• Adhere to BHS health, safety, and operational procedures
• Maintain working knowledge of applicable regulations and policies
• Collaborate effectively with team members and other departments
• May be assigned to support programmatic transportation needs including but not limited to client transportation, as needed
• Participate in meetings, trainings, and committees as assigned
• Other duties as assigned

All Unit Clerk II's are expected to hold the following competencies:

• Ability to complete the above major tasks, duties and responsibilities
• Ability to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when required
• Ability to utilize and demonstrate proficiency in utilization of office systems and equipment including computers, phones, timekeeping platform, fax, copy, etc., and train in…