Human Resources Office Assistant II

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

$19.76 - $20.80 Per Hour

• VOALA offers competitive medical, dental, vision and retirement benefits.

Serving those who serve others. The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.

The Office Assistant provides general basic office support, and acts as the office receptionist and telephone screener when required. Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

• Perform general office duties such as identifying and organizing documents for electronic archiving, photocopying, validating referrals, and email communications.
• Answer phones and take messages.
• Destruction of documents by shredding.
• Compute, record, and/or proofread data and other information, as directed.
• Compile worker and client information and prepare forms and maintain records as needed.
• Limited data entry from compiled information/records.
• Maintains informational and/or operational documents.
• Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.
• Assist compliance audit activities, including document gathering and delivery
• Other duties as assigned

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment
• General filing, administrative assistance to staff, typing,
• Prepare client and worker records
• Restock supplies
• Receptionist for office
• Other duties as required and may be subject to change

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

• High School or GED and some general office/admin coursework

• 18 Months of office and clerical experience

• Bilingual in English and Spanish (written and verbal).

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