Office Clerk - Sales

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Full Time

Non-Exempt

Must be available weekends and holiday as necessary

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to assign additional duties and modify responsibilities as business needs evolve.

The Office Clerk performs a variety of complex clerical, administrative, and customer service tasks to ensure the efficient operation of the office. The ideal candidate will use a high degree of independent judgment and procedural knowledge to support departmental functions, senior staff, and other team members.

• Administrative support:
  Provide advanced clerical support, including drafting, proofreading, and editing complex documents such as reports, presentations, and correspondence.
• Filing and record-keeping:
  Develop, implement, and maintain complex electronic and physical record-keeping systems. This includes organizing, updating, and retrieving sensitive and confidential documents with high accuracy.
• Information management:
  Collect and compile data from various sources to prepare reports and summaries for management. Manage and update databases and information systems with meticulous attention to detail.
• Customer service:
  Serve as a primary point of contact for internal and external inquiries, resolving complex issues and providing information based on a deep understanding of company policies and procedures.
• Inventory:
  Monitor office supply inventory and submit purchasing requests.
• Coordination and scheduling:
  Manage and coordinate complex schedules, appointments, and meetings for senior staff. Assist in making travel arrangements and booking catering events, venues for conferences or events.
• Basic bookkeeping:
  Perform more complex financial tasks, such as processing invoices, preparing checks, handling accounts payable/receivable, and assisting with payroll.

• Education
  : A high school diploma or equivalent is required, with additional training or an associate’s degree often preferred.
• Experience
  :
  Minimum 3 years of demonstrated experience in an administrative role or function.
• Technical proficiency
  :
  Intermediate to advanced knowledge of the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or similar software.
• Strong & Effective communication
  :
  Excellent written and verbal communication skills, with the ability to interact professionally and tactfully with staff at all levels and external clients. Bilingual in Spanish preferred.
• High-level organization
  :
  Proven ability to prioritize tasks, meet deadlines, and work effectively with minimal supervision.
• Problem-solving
  :
  Strong analytical and critical-thinking skills to identify and resolve non-standard situations and interpret complex guidelines.
• Attention to detail
  :
  High degree of accuracy when handling data entry, record-keeping, and financial tasks.
• Adaptability
  :
  Must be flexible on shifting priorities in a fast-paced environment.
• Team Player
  :
  Must demonstrate the core values of Urth Caffe:
  Integrity, initiative, positive attitude, and approach people and processes with care.

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequently use hands and fingers to operate a computer, keyboard, telephone, and other standard office equipment.
• Ability to communicate effectively in person, over the phone, and via email.
• Occasionally lift, carry, push, or pull up to 25 pounds (e.g., office supplies,…