Executive Assistant and Customer Success

Executive Assistant and Customer Success Support Job Type:
Part Time to Start Compensation: $20-30/hour About Us:

Feel-Good MSP is a rapidly growing thought leader in the MSP marketplace. With our proven MSP sales process, we empower MSPs to scale their businesses. We offer a membership-based program that includes sales and marketing training, group coaching calls, and tech-enabled accountability mechanisms to help build members’ pipelines and increase their close rates.

Provide high-level administrative and project management support to the business owner and team, owning calendar, inbox, and task management while coordinating meetings, tracking deadlines, maintaining project plans, documenting SOPs, preparing reports, and managing routine administrative tasks and purchases.

Support the customer success, sales, and marketing teams by maintaining CRM records, managing member communications, posting on social media platforms, and coordinating podcast interviews.

The role will start as a part-time position (15-20 hours/week) and shift to full-time as more customer success and marketing responsibilities are absorbed.

• Manage and maintain business owner's schedule.
• Prepare responses to correspondence containing routine inquiries.
• Attend meetings to outline the owner's weekly schedule.
• Provide customer service support to program members and their teams.
• Support marketing team with content creation and administrative tasks.
• Coordinate team travel and logistics for regional and national conferences.

• 2+ years of experience as an Executive Assistant, Administrative Assistant, or similar remote support role
• Experience supporting C-level executives or business owners preferred
• Proven ability to manage confidential information with discretion
• Exceptional written and verbal communication skills
• Strong organizational and time-management abilities
• High attention to detail and follow-through
• Strong problem-solving skills and proactive mindset

• Bachelor's degree or higher
• Located in the Los Angeles metro
• Experience in customer service, customer success, or other client-facing roles

• Active Learning:
  Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening:
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Support:
  Remain aware of owner's workload at a given time and provide guidance, support and organization to help them achieve their goals.
• Time Management:
  Managing one's own time and the time of others.
• Solution-Oriented Mindset:
  Ability to solve problems independently or with minimal
• Project Management:
  Ability to lead cross-functional teams during events, new product launches, and member initiatives.

• Personal computer (for first 90 days)
• High-speed internet
• Cell phone
• Airtable (client management, task and project management)
• Google Suite (email, calendar, file, and document management)
• Gusto (payroll and time tracking)

Feel Good Close MSP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.