Program Assistant - Bilingual; English​/Armenian

Program Assistant - Bilingual (English/Armenian) Highly Preferred

Sep 18, 2026

$20/hour

Expected Hourly Pay Rate:

$20.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General

Summary:


Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication.

Within a team structure, provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs, which include the following responsibilities:

Clerical and General Assistance: 55%

Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list

As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate, legible and complete written records of families’ program activity.

Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies

Customer Service: 45%

Provide professional customer service internally to members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.

Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.

Job Specifications

Education / Experience :

Technical Requirements :
Proficiency and experience with Windows-based programs and data entry.

Travel :
Some travel/business related driving required. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Work Schedule :
Hybrid. Ability to work a regular, full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.

Work environment: Ability to work in a professional office environment.

Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:

Preferred

All minimum requirements above met, plus:

Bilingual :
Ability to converse, write and/or translate in English & Spanish or Armenian

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings
  -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional…