Court Reporter Relations Assistant

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Court Reporter Relations Assistant to join our winning team, which is revolutionizing the litigation support industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry.

We're looking for an experienced court reporter relations or post-deposition operations professional who thrives in a fast-paced, deadline-driven environment. You have strong organizational skills, can track multiple cases and deadlines simultaneously, and communicate clearly and daily with court reporters, clients, and internal teams (Calendar, CS/Sales, Billing, Production). You're proficient with Slack, Zendesk, Monday, and Notion, have a problem-solving mindset, and know when to elevate.

Prior experience in legal services, court reporting, transcription, or operations is a plus.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.
This is a fully remote, Monday–Friday position with scheduled work hours aligned with Pacific Time (PT) or Eastern Time (ET) business hours.

• Own and execute the Late Transcript Follow-up procedure
• Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed
• Assist with the Reporter Rehab program, as needed
• Communicate daily with court reporters regarding job status, deadlines, and missing materials
• Monitor the @cr-liaison Slack tag and respond and/or elevate as appropriate
• Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
• Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached
• Elevate late or incomplete jobs to management, Reporter Success, or Production when appropriate
• Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and elevate tickets as needed
• Review the Court Reporter Status Management Looker dashboard daily
• Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds
• Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation
• Build and maintain up-to-date performance metrics on reporters
• Ensure transcript files meet agency standards and are submitted on time
• Maintain accurate records of all communications
• Uphold timelines to avoid jeopardizing expedite and client delivery requirements

• You have strong organizational skills and can track multiple cases and deadlines simultaneously
• You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
• You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools
• You have a problem-solving mindset and know when to elevate issues appropriately
• You have prior experience in legal services, court reporting, transcription, or operations (preferred)
• You can work autonomously in a fast-paced, deadline-driven environment

• You have direct experience working with court reporters or in a court reporting/litigation support agency
• You've used Looker or similar dashboards to monitor performance metrics
• You have experience managing SLAs in a ticketing system like Zendesk
• You've worked in a remote-first, cross-functional environment coordinating across multiple…