Assistant Director, GSEP Student Accounts

The Assistant Director of Student Accounts' primary responsibility is to deliver professional customer service to students regarding student accounts and related student issues and to maintain GSEP students’ accounts. The position serves as a member of GSEP’s Student Financials team and provides support to the Financial Aid, Student Services, and Admissions departments, as well as the Education and Psychology Programs’ Offices.

In addition, the Associate Director of Student Accounts is responsible for supervising three Student Accounts Coordinator positions.

• Manage the Daily Operations of the GSEP Student Accounts Department:
  • Train, supervise, and delegate work to the Student Accounts Coordinator.
  • Train and supervise graduate assistants for additional departmental support as needed.
  • Propose alternative payment plans for students who require special circumstances and implement alternative payment plans upon supervisor's approval.
  • Conduct periodic audits and reviews to audit student accounts, payment plans, company reimbursement, hours enrolled vs. tuition charges.
  • Review approved medical withdrawals for eligibility each term as students return and register, and coordinate awarding of Letters of Credits with the Financial Aid Office as needed.
  • Work with GSEP IT department to continually analyze and improve business functions (queries, automation, etc.) in People Soft.
  • Coordinate with the Program Office and Student Services teams to retrieve and put together GSEP set-up information for calendars, due dates, and fees each term.
• Direct and support the Student Accounts Team to:
  • Maintain student accounts data for GSEP students, which includes all school charges such as tuition & fees, and credits such as company reimbursement, payments, credited financial aid, and refunds.
  • Establish appropriate payment plans for students per University and GSEP policy.
  • Maintain correspondence and documentation regarding student accounts, i.e., Aware letters, Ten Day letters, promissory notes, re-negotiation letters, and statements/invoices upon request.
  • Apply/Update service indicators (holds), including registration holds, on students' accounts per University policy.
  • Receive and process payments for students' accounts.
  • Process student refunds in a timely manner, including inputting data in the system, coordinating with Malibu to generate refund checks, and mailing of refund checks along with relevant information.
  • Apply late fees and withdrawal fees as soon as they are applicable. Run tuition calculation when necessary to update students' accounts.
  • Manually update accounts as needed for approved cross-registration or incorrect account activity due to program changes, and review/audit these accounts periodically throughout each term.
  • Review registration and aid adjustments for correctness, and request changes where needed.
  • Send student account information requested by students for the students' records, third-party billing, and/or company reimbursement.
  • Update Student Account pages on both the main and Community websites.
• Student Support Leadership:
  • Coordinate with Program Directors on various projects, changes to the programs, and program-related international trips.
  • Coordinate with the different Admissions Teams to answer student questions, resolve issues, and train staff as needed.
  • Coordinate with Registration & the Associate Deans Offices when administratively dropping courses, allowing late registration, signing off on audit requests, and approving cross registrations.
  • Conduct research on student account problems and maintain communication related to them with all involved parties.
  • Present introductory information to new students and represent department at orientations.
  • Assist supervisor with handling and resolving…