Shop Partner - Strategy & Operations Job Los Angeles area,California USA,Business

Position: TikTok Shop Partner - Strategy & Operations

Responsibilities

About the Team

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via Tik Tok. With more than 1 billion loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Focus on core pain points within the Partner ecosystem. Conduct in-depth, periodic analysis of TTS operation challenges to uncover best-practice cases and reusable methodologies, providing insights to support business decisions. Lead the iteration and upgrade of the partner capability tiering system, and—aligned with overall business rhythm and stage goals—formulate refined growth strategies to drive continuous capability improvement among partners.

Collaborate with partners to develop customized strategies that align with their business goals and Tik Tok Shop's capabilities. Identify business models and implement special projects and best practices for optimizing visibility and sales on the platform.

Based on partner growth needs, take the lead in building, categorizing, and curating a comprehensive knowledge system, accumulating a full-chain operations knowledge base. Continuously track the real-world application of knowledge content, leverage data feedback to optimize both the knowledge base and the case library, ensuring that support for partners is precise, practical, and effective.

With ecosystem development, GMV growth, and merchant penetration as core objectives, design targeted strategies and implementation plans. Oversee end-to-end execution, monitor progress along the full operational chain, and continuously optimize strategies through data-backed reviews to ensure achievement of business goals.

Act as a core cross-functional collaborator, establishing close partnerships with internal business units, internal and external marketing teams, and external industry partners. Integrate resources to implement growth-driving initiatives for partners, track capability improvements and merchant collaboration outcomes, and foster complete business loops.

Qualifications Minimum Qualifications

Over 3 years of operational experience in e-commerce platforms, with priority given to candidates experienced in strategy middle platforms. Deep understanding of partners or merchant operating models; prior experience in managing partners or influencer agencies is a strong plus, with the ability to quickly align with business needs.
Experience in product operations or data analysis, with proficiency in using data analysis tools to identify business issues and evaluate strategy effectiveness, providing data-driven support for strategic optimization.

Preferred Qualifications

Strong project management capabilities with proven experience in cross-department collaboration. Skilled in resource coordination and project execution; goal-oriented and capable of managing projects efficiently from planning through to implementation.
Solid foundation in strategy formulation and execution, with exceptional business analysis skills. Proactive, quick-learning, and highly self-driven, able to respond rapidly to business changes and develop actionable solutions. Excellent communication skills, capable of clearly articulating strategic logic and driving alignment across teams.

About Tik Tok

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great…


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