Global Account Manager

Are you a relationship builder with commercial instincts and a drive to grow global partnerships? We’re looking for a Global Account Manager to play a pivotal role in delivering excellence and expanding one of our most strategic global accounts. In this client-facing role, you’ll go beyond execution—building trusted relationships, surfacing new opportunities, and helping shape account growth strategies that align with evolving client needs.

You’ll be a key member of our global account team, ensuring world-class delivery while activating new ways to deepen engagement and grow revenue. If you thrive in a fast-paced environment, love client collaboration, and have an eye for unlocking value, we want to hear from you.

• Client Engagement & Relationship Growth
• Serve as a primary day-to-day contact for a global client, ensuring proactive communication, dependable delivery, and seamless coordination across teams.
• Cultivate trusted relationships across stakeholder groups—understanding business priorities and translating them into actionable, value-added solutions.
• Support strategic account plans by contributing insights on client goals, usage trends, feedback, and potential areas for deeper engagement.
• Lead or co-lead regular client meetings, business reviews, and planning sessions to demonstrate performance and uncover growth opportunities.
• Project Execution & Performance Management
• Partner with internal operations, delivery, and solutioning teams to ensure projects are delivered on time, on budget, and to the highest standards.
• Monitor KPIs and service metrics to ensure quality and client satisfaction, while flagging risks or bottlenecks early.
• Coordinate status updates, reporting, and performance summaries for internal teams and client stakeholders.
• Growth Activation & Commercial Support
• Identify and qualify upsell or cross-sell opportunities through day-to-day client interactions, usage patterns, and evolving business needs.
• Collaborate with senior account leadership to shape proposals, support pricing discussions, and contribute to contract renewals and expansions.
• Assist in mapping new buying centers, expanding use cases, and preparing growth narratives that align with broader account strategy.
• Collaboration & Market Awareness
• Partner across departments, time zones, and functions to deliver cohesive, client-centered solutions.
• Stay current on trends in localization, content, AI, and digital transformation to contribute meaningful insights to account conversations.
• Support strategic initiatives and innovation briefings as directed by the Global Account Director or leadership.

• Experience:
  
  5+ years in account management, client success, or B2B relationship management—ideally within a global or enterprise service environment.
• Growth Mindset: A commercial orientation with the ability to spot opportunities and support proposal development or expansion efforts.
• Client Focus: A service-driven mindset with a passion for exceeding client expectations and earning long-term trust.
• Execution Strength:
  Proven ability to manage multiple priorities, projects, and stakeholders with structure, precision, and follow-through.
• Communication:
  Clear and confident communicator who can tailor messages across operational and executive audiences.
• Industry Curiosity:
  Familiarity with localization, global content, or tech-enabled services is helpful—but eagerness to learn is essential.
• Collaboration & Agility:
  Thrives in a fast-paced, cross-functional, and globally distributed environment.

• Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”
• Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience

• Competitive pay based on the work you’ll do here and not your previous salary. Expected Compensation: $130,000-$175,000 USD/year + a competitive and achievable commission…