Senior Project Manager

Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be.

Kastle security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The Project Manager is responsible for planning, scheduling and coordinating all activities within the Installation group relating to Projects, Work Orders and Change Orders to ensure its services are provided accurately, on time, on budget and that these services meet or exceed client expectations.

To that end, the Project Manager interacts directly with the client to ensure Kastle has a full understanding of the client’s needs and expectations, that the client is fully educated on the solution being provided by Kastle, and that any on‑site requirements of Kastle are communicated to the client to ensure a successful installation. Leading to and during the service implementation, the Project Manager provides a single point of contact for building and/or tenant representatives, and the installation team, to ensure timely and accurate sharing of information to support smooth and efficient system installations.

Please note there will be travel with this position.

• Act as project liaison between Kastle departments and client during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at client /department meetings and briefings and/or phone calls and e-mails
• Initiate and conduct the contract review and implementation process, and generate follow‑up proposals and contract amendments as warranted
• Initiate and conduct security system consultation and other services in response to customer requests
• Generate project schedules, provide progress reports on project status, and generate turn‑on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis
• Oversee product ordering & delivery to ensure Job Margin performance
• Coordinate and direct installation and programming staff
• Coordinate sub‑contractor relationships and maintain proper insurance, training & satisfactory delivery of job implementation within job margins and budgets consistent with industry standards.
• Working knowledge of Local and State building codes related to low voltage security installations.
• Confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays
• Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes
• Provide regular progress updates to all stakeholders
• Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes
• Revise project schedules to determine personnel and materials requirements and priorities
• Provide client training on Kastle systems
• Provide Client Services with training on client specifications and rules, lead building walk‑through and resolve remaining hand‑off issues
• Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn‑over to Customer Service
• Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures

• Demonstrated knowledge of the principles and processes for providing project management support
• Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for…