Mid-Market Strategic Account Lead - Local Services

About the Team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

We are looking for a Mid-Market Lead to drive growth and scale Tik Tok’s dine-in local services ecosystem. Tik Tok’s local services partnerships are a key lever for expanding platform adoption and delivering value to both users and merchants. In this role, you will own relationships with mid-market dine‑in partners while coaching and leading a small team of account managers to execute scalable growth strategies.

The immediate focus will be on expanding and deepening partnerships with regional and growing dine-in partners, driving adoption, revenue growth, and operational excellence across Tik Tok’s platform.

Minimum Qualifications

• Experience in account management or client services roles, particularly with mid‑market partners.
• Proven track record in people management, leading and developing mid‑market account or sales teams while driving measurable business outcomes.
• Demonstrated success in driving revenue growth, adoption, and client retention within mid‑market accounts.
• Strong strategic thinking, operational rigor, and data‑driven decision‑making skills.
• Proven ability to collaborate cross‑functionally and drive measurable client outcomes.

Preferred Qualifications

• Experience leading a regional mid‑market team.
• Deep understanding of US’s food and dine‑in industry, including key trends and market dynamics.
• Strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• Proven ability to lead and align with cross‑functional teams—especially in Operations, Product, and Analytics—to deliver cohesive and scalable solutions.
• Robust product acumen, with the ability to understand and contribute to Tik Tok’s local services strategy.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as…