Senior Flight & Experience Coordinator

Senior Flight Operations & Charter Sourcing

Surf On Demand (A Surf Mobility Company – NYSE: SRFM)

Location:

In-office (Addison, TX or Hawthorne Airport, Los Angeles)

Type:
Full-Time, Salaried

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before

Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support a global client base with complex, time-sensitive private aviation needs across all aircraft categories. Our operations organization is central to our ability to scale, differentiate, and deliver a consistently premium experience in a demanding, high-volume environment.

The Senior Flight Operations & Charter Sourcing Lead is a highly experienced, senior-level operations role responsible for sourcing and executing complex private charter trips globally. This position serves as a core pillar of the operations department and plays a critical role in supporting high-value clients, complex itineraries, and non-standard missions.

This role requires deep private charter operations experience, extensive aircraft knowledge, and strong global operator relationships. The ideal candidate is equally comfortable sourcing lift, managing execution, and delivering a high-touch client experience. This is not a junior coordination role — it is a leadership-caliber operator who can be trusted with the most demanding trips and clients.

This is a full-time, salaried, in-office position based in either Addison, Texas or Hawthorne Airport, Los Angeles.

Global Charter Sourcing and Execution

Source aircraft globally across turboprop, light, midsize, super-midsize, heavy jet, and ultra-long-range categories

Manage complex domestic and international charter missions, including multi-leg itineraries and last-minute requests

Lead execution of high-value, high-complexity trips from sourcing through completion

Operator Relationships and Supply Development

Leverage an established global network of charter operators to secure reliable lift and competitive pricing

Build, develop, and maintain new operator relationships across key regions

Evaluate operators for safety, reliability, and service quality

Serve as a trusted counterpart to operators for repeat and priority business

Client Experience and Service Leadership

Support high-profile and demanding clients with a premium, high-touch service approach

Anticipate client needs and proactively manage operational risk

Act as a senior escalation point for complex or sensitive trips

Internal Leadership and Operational Backbone

Serve as a senior operational resource for the sales and coordination teams

Support and mentor less-experienced operations staff

Help define best practices for sourcing, execution, and operator engagement

Partner with leadership to improve operational workflows and standards

Extensive experience in private aviation charter operations and aircraft sourcing

Deep knowledge of aircraft types, performance capabilities, and charter economics

Strong, established relationships with a broad range of charter operators

Proven experience managing complex international charter trips

Exceptional operational judgment and attention to detail

Ability to perform under pressure with demanding clients and time constraints

Professional ability in more than one language

Experience sourcing charter across Europe, the Middle East, and other international markets

Background working with high-net-worth individuals, corporate flight departments, or VIP clientele

A true private aviation professional with deep…