Shop - Merchant Growth Strategy Operations Manager, Platform Logistics

Tik Tok Shop - Merchant Growth Strategy Operations Manager, Platform Logistics

Location:

Los Angeles

Employment Type:

Regular

Job Code: A91969

Responsibilities:

Fulfilled by Tik Tok (FBT) is Tik Tok Shop's in-house service that handles storage, packing, and shipping for merchants. We are looking for a Merchant Growth Strategy Operations professional to support the growth of platform logistics services, including FBT and TT Shipping. This role will focus on identifying growth opportunities through data analysis, merchant insights, strategy design, and project management. The ideal candidate will help drive merchant adoption, conversion, and retention for platform logistics solutions, while improving logistics penetration, fulfillment efficiency, and merchant experience.

Key Responsibilities:

• Data Analysis and Growth Opportunity Identification
• Merchant Insights and Problem Diagnosis
• Growth Strategy Design and Execution
• Project Management and Cross-functional Collaboration
• Reporting and Knowledge Building

Qualifications:

Minimum Qualifications:

Bachelor's degree or above, with at least 2 years of experience in internet platform businesses, business analysis, strategy operations, merchant operations, growth operations, logistics operations, or management consulting. Strong analytical skills, with the ability to independently structure problems, analyze data, synthesize insights, and develop actionable recommendations. Proficiency in Excel/Google Sheets is required. Strong structured thinking and business analysis capabilities, with the ability to identify key issues in complex business scenarios and develop clear solution paths.

Solid project management skills, with experience driving cross-functional initiatives from goal setting and planning to execution, risk management, and post-project review;
Results-driven, proactive, and comfortable working in a fast-paced and evolving business environment. Strong communication and collaboration skills, with the ability to work effectively with Product, Operations, Business Development, Logistics, Data, and Research teams;
Excellent documentation and presentation skills, with the ability to produce high-quality analysis reports, strategy proposals, and project review materials.

Preferred Qualifications:

Experience in internet business analysis, platform strategy operations, growth strategy, merchant operations, or management consulting is highly preferred. Experience in e-commerce platforms, cross-border e-commerce, logistics fulfillment, warehousing, official shipping solutions, or merchant growth is a plus. Familiarity with FBT, platform fulfillment, TT Shipping, last-mile delivery, pickup operations, or logistics performance management is preferred. SQL skills are preferred.