Product Designer, Product Platform

Who We Are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery.

Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

As Product Designer for Platform, you’ll define the experience architecture and critical cross-product systems that shape how Otter works as a unified platform. Your work will influence the foundations every product team builds on and some of the most important journeys across the customer lifecycle. You will:

• Define platform-level experience architecture across navigation, hierarchy, permissions, configuration, entitlements, and shared interaction patterns.
• Lead critical cross-product workflows such as onboarding, activation, setup, upsell, and expansion.
• Simplify complex, workflow-heavy tools by creating clear mental models, scalable interaction frameworks, and reusable product patterns.
• Partner deeply with Product and Engineering to align user experience with underlying system models, platform capabilities, and technical constraints.
• Work closely with the Design System team to translate shared product patterns into reusable, consistent UI foundations.
• Embrace new technologies and ways of working to prototype faster, iterate more effectively, and raise the quality of design outcomes.
• Explore how AI and new technologies can lower the barrier to complex software and shift experiences from "using tools" to "getting outcomes as a service," with strong judgment about when to use them—and when not to.

• 10+ years of product design experience, or equivalent seniority, with a track record of leading complex, high-impact product work.
• Strong systems thinking and information architecture skills, with experience designing workflow-heavy products or tools with meaningful complexity.
• Proven ability to define scalable experience models, frameworks, and patterns that work across multiple products, teams, or customer journeys.
• Excellent product judgment, including the ability to simplify complexity while balancing usability, flexibility, and technical constraints.
• Strong cross‑functional leadership and influence, with the ability to drive alignment across Product, Engineering, Design, and other stakeholders.
• Comfort working with complex system models, including permissions, configuration, object relationships, states, dependencies, and edge cases.
• Experience partnering closely with Design System teams and understanding the relationship between product architecture and reusable UI foundations.
• Adaptable and forward‑looking in how design gets done, with meaningful use of emerging technologies such as AI, prototyping, and implementation tools to improve speed and quality.
• Comfortable operating in ambiguity and proactively identifying opportunities beyond a single feature or product area.
• B2B or enterprise experience is a plus, but not required; we care more about the complexity of the product and workflows they’ve designed.

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry:
  You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment:
  You will receive support and guidance from experienced…