Bilingual Housekeeping Operations Training Manager

Join Our Team at Master Corp, Inc.!
At Master Corp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace foster growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

A Training Manager is responsible for assessing training needs, developing action plans, and supporting operations effectiveness at all site levels. This position focuses on diagnosing issues, enhancing managerial capabilities, and applying action-driven training solutions to elevate performance. Additionally, the Training Manager implements newly developed training initiatives in partnership with the Learning and Development (L&D) team and serves as a subject matter expert (SME) on Master Corp best practices.

This position reports to Resort Operations Divisional Leadership and will function as a strategic partner to field teams, contributing to the broader organizational talent development and operational goals.

This is a frequent travel role - On average 50% of travel on a monthly basis(overnight & weekends)

Bilingual English/Spanish required

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Utilize learning technologies to measure and enhance the effectiveness of training initiatives and track learning completion.
• .Apply advanced methods to measure training effectiveness and recommend refinnements based on site-specific feedback.
• Provide coaching and guidance to site leaders to create and executie operations action plans that enhance site effectiveness. In partnership with HR Business Partners (HRBP’s), ensure alignment and consistency in leadership development strategies to support sustained training outcomes and operations goals to drive operations excellence.
• Employ critical analysis and logical reasoning to evaluate complex situations and solve high-impact problems, ensuring decisions support strategic objectives.
• Demonstrate a high degree of self-management and initiative, effectively prioritizing and executing tasks in a high-pressure enviornment.
• Conduct site-level assessments using tools such as the Operations Visit Guide to identify training gaps and recommend actional solutions.
• Regularly audit training processes at various sites to ensure consistency and adherence to company standards. Provide periodic evaluations of Lead Supervisors and report montly on certification metrics.
• Maintain detailed records of training completion, attendance, and certifications, leveraging operation metrics to measure the efficacy of training initiatives and identify opportunities for improvement.
• Collaborate with Field HR and Divisional Operations Leadership to determine visit priorities…