Account Manager

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at

What You'll Do

You are a skilled client management/success professional who is dedicated to your craft and capable of working under limited  this role, you will have primary responsibility working with clients to create a plan for their program while promoting best practice program design and ensuring flawless execution. You will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company.

It will be necessary to support the Expansion, Strategic Accounts and/or Sales teams with growth efforts. As an Account Manager, you demonstrate internally and externally solid understanding of the success drivers and best practices to maximize client retention, revenue growth, relationship and reference-ability.

Client Consultation and Management

• Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients
• Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately
• Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients
• Establishes relationships with clients to enable successful implementation, growth and expansion of Personify Health programs when appropriate to meet client goals
• Managing consultant/broker/influencer relationships aligned with clients
• Effectively communicate roadmap and engagement solutions with passion and excitement.
• Prepare and deliver reviews for each client. Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives.
• Serve as a customer advocate within Personify Health and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings.
• Maintain a strong knowledge of the wellness, health and navigation space, plus competition
• Trouble-shoots and resolves issues; work with the Client Delivery Team as appropriate and seeks assistance of manager with questions that are more complex

Program Management and Service Delivery

• Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc.
• Create an outreach plan to reach all stakeholders within a client’s organization
• Work with the client to understand organizational design, type of work environment, etc. and design a specific plan to maximize member engagement.
• Work with Client Delivery Team for appropriate collaboration and hand off; items include but not limited to:
  • Eligibility specifications and file transfers
  • Data integration
  • Accuracy and execution of all client program information
  • In-year utilization-based services
• Provide communication plan, in year program activities, challenges and training on how to use best practice materials; work in partnership with Client Delivery Teams for implementation
• Serves as Subject Matter Expert for Personify Health Analytics tool and is responsible for training clients for utilizing the tool
• Monitor engagement and modify arrangements as appropriate
• Provide data and reports as it relates to incentive…