Coordinator, D2C Tour; Interscope Capitol

Universal Music Group |

Universal Music Group | Posted Mar 5

Full-time

Negotiable

Entry (0-2 yrs)

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in‑class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners.

We are passionate about the impact of D2C & merchandise for artists, providing a full‑service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

• Support the Campaign Managers across the Interscope Capitol pod, handling all support & administrative tasks to execute global D2C and touring campaigns
  • Provide occasional support for retail & licensing activations; opportunity to cross‑train to develop expertise in these channels
• Coordinate D2C/eCommerce campaign activity:
  • Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
  • Gather, organize, manage, and liaise with multiple cross‑functional team members including Store Management, Order Management, Inventory Management, Logistics, Production, and Marketing teams to ensure deadlines to meet launch dates.
  • Work closely with the Cross‑Functional Team to ensure that they have all pertinent information for store and product launches. Field all comments/amendments to ensure timely program launches.
  • Perform regular QA checks on active web stores to ensure proper shop functionality, marketing copy, and merchandising.
  • Proactively manage music and merchandise inventory levels across all stores and alert appropriate team members when product needs to be replenished.
  • Compile and provide various sales and inventory reports to relevant stakeholders as needed.
  • Submit comp requests for stakeholders, artist management, sweepstakes prize winners, influencers etc.
  • Assist in communicating domestic and international store links to Digital Marketing leads for global Linkfires.
• Coordinate tour merchandise & experiential activity:
  • Coordinate product creation from design to sampling, managing timelines and approvals
  • Organize on‑site marketing, branding and sales materials
  • Collaborate with paid media and CRM teams on creative approvals and support planning
  • Assist with streamlining global partner communications on product, marketing materials, and sales reporting
  • Facilitate tour to DTC logistics and planning.
• Manage product sample tracking for artists and partners.
• Occasionally assist in creation of presentations and reporting as needed.
• General admin including meeting scheduling, expense reports, occasional travel booking.

• 1-2+ year of relevant internship or full‑time work experience, preferably in music, entertainment, or D2C/merch
• Excellent communication and interpersonal skills (verbal and written)
• Meticulous attention to detail and follow through
• Extremely organized with superior time management skills
• Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
• Pro‑active is your middle name. Excellent at providing information to team members before they even get the…