Customer Success Specialist; Bike Expert), Los Angeles
Listed on 2026-02-07
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Customer Service/HelpDesk
Customer Service Rep -
Business
Customer Success Specialist (Bike Expert), Los Angeles
Department: Operations
Employment Type: Full Time
Location: Los Angeles
Reporting To: Erik Haamer
Compensation: $40,000 - $50,000 / year
DescriptionUpway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste!
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Los Angeles, CA team.
In this role, you ll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
Key ResponsibilitiesNecessary Skills
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
- Excellent written and oral communication skills
- Comfortability with technology
- An empathetic and enthusiastic personality
- Autonomy and ability to work in a fast-paced environment
- Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
- Adaptability: you can find creative solutions for customers in ambiguous circumstances
Nice to Haves
- Interests in sustainability, mobility, and technology
- Experience in customer support
Upway is an early stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
- You’ll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you’ll become an expert in these topics
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
- Comprehensive medical, dental, and vision plans
- Life, accidental death, and long-term disability insurance
- Paid company holidays and time off
- Competitive 401K Plan with matching
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