Lobby Ambassador - Carlyle Residences

Action Property Management is seeking an exceptional individual to join our elite team as a Full‑Time Lobby Ambassador at our prestigious luxury high‑rise,
The Carlyle
, located in Westwood. As the face of The Carlyle, you will curate an exceptional experience for our residents and guests, setting the tone for their visit and ensuring they feel welcome and valued.

Compensation: $20.00 – $22.00 hourly

Schedule: Various days/shifts: 6:00 am–2:30 pm, 12:30 pm–9:00 pm, or 2:30 pm–11:00 pm

Must be able to work weekends.

• Career Growth Opportunities
• Annual Bonus – based on tenure
• Full uniform and dry cleaning provided
• Flexible Schedules
• Fun Team‑Oriented Environment – Holiday celebrations, Staff Appreciation Lunches, Training & Mentoring
• Birthday Holiday: a special day off to celebrate your birthday
• One‑on‑One Mentoring: personalized guidance and support for your professional growth
• 10 Days’ Vacation
• Team Member Incentive Program: earn rewards for your hard work and dedication
• Comprehensive Health Benefits Plan: medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members
• Pet Insurance: coverage for your furry friends
• Year‑End Bonus
• Employee Discounts: retail, travel, and entertainment through Life Mart

In representing Action Property Management and the Association, you will deliver exceptional 5‑star customer service and ensure 100% resident satisfaction. You will greet residents, guests, and court or front desk in a welcoming and professional manner. You will familiarize yourself with the parking structure and vehicle locations, valet park vehicles, and perform package check‑in, delivery, and bell service as needed.

• Over 18 years of age and successfully pass a pre‑employment background check and drug screening
• At least 2 years of customer service experience
• 1 year of hospitality, luxury retail, or fine dining experience
• Willingness to valet as all positions will be cross‑trained in everything
• Valid California Driver's License
• Hospitality Management college students or recent graduates highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team‑player attitude
  
  Strong judgment and solutions‑oriented
• Proactive customer service approach

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.

Action Property Management is an Equal Opportunity Employer and supports a Drug‑Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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