Customer Service Officer

Beloform Craft is a quality-driven company dedicated to delivering precision, reliability, and excellence in every product we handle. Our team is built on strong operational standards, attention to detail, and a commitment to efficiency. We value individuals who take pride in their work and contribute to maintaining seamless logistics operations that support our continued growth.

At Beloform Craft, we believe that operational excellence is the foundation of long-term success. We foster a professional, organized, and supportive environment where every team member plays a vital role.

We are seeking a Customer Service Officer to serve as a key point of contact between our company and our valued clients. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding service. The ideal candidate will ensure that customer inquiries are handled efficiently and professionally while maintaining the highest standards of client satisfaction.

Responsibilities

Respond promptly and professionally to customer inquiries via phone and email

Provide accurate information regarding products, services, and company policies

Resolve customer concerns with empathy and efficiency

Maintain detailed records of client interactions and transactions

Coordinate with internal departments to ensure timely issue resolution

Support administrative tasks related to customer accounts

Contribute to the continuous improvement of customer service processes

Excellent verbal and written communication skills

Strong problem-solving and organizational abilities

Professional demeanor and customer-focused mindset

Ability to manage multiple tasks in a fast-paced environment

Proficiency in basic office software and data entry systems

Strong interpersonal skills and attention to detail

Competitive salary within the range of $45,000 – $49,000 annually

Clear growth opportunities within a supportive and expanding organization

Professional development and skill-building programs

Collaborative and respectful team environment

Stable full-time position with long-term career potential