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Guest Experience Agent
Job in
Los Angeles, Los Angeles County, California, 90028, USA
Listed on 2026-03-03
Listing for:
Crescent Hotels & Resorts
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Summer Seasonal, Customer Service Rep
Job Description & How to Apply Below
Greet guests and complete the registration process, including room selection and key coding;
Assist guests with check-out, process payments, and handle currency exchange;
Provide information on room categories, rates, packages, promotions, and the local area;
Use up-selling techniques to promote hotel services and maximize occupancy;
Respond to guest inquiries and resolve issues, including handling complaints and negotiating solutions
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