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Customer Success Mgr./ CSM

CX Escalations Lead: Recovery & Retention Strategist

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: Goldencustomercare
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A hybrid wellness company is seeking an Escalations Lead to manage customer recovery for top brands. In this role, you’ll define escalation criteria, handle complex customer issues, and drive improvements based on analysis. The ideal candidate possesses strong judgment, analytical skills, and the ability to communicate effectively under pressure. A Bachelor's degree and 3+ years in customer support or escalations are required.

This position comes with comprehensive healthcare coverage and potential for bonuses.
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