GTMS Customer Service Specialist

Overview

Customer Service Specialist role at Bank of Hope in Los Angeles, CA. Provides telephone and email support to Global Treasury Management Solutions customers; supports front line staff and other bank employees; assists back office GTMS activities; and participates in department projects as needed.

• Provide telephone and email support to Global Treasury Management Solutions customers.
• Professional communication and customer service skills for both telephone and email support.
• Provide GTMS product support for front line staff and other bank employees.
• Support back office GTMS activities and processes.
• Remote Deposit installations.
• Participate in department projects as needed.

• Minimum Education Level: High School Diploma
• Minimum Job
  
  Experience:
  
  One to two years previous administrative, clerical, or banking experience
• Combination of Experience and Education can meet the job requirements.
• Language requirements:
  English – Written/Verbal:
  Intermediate;
  Korean – Written/Verbal:
  Intermediate desirable.
• Computer/software skills:
  Basic level for Microsoft Outlook, Word, and Excel
• Strong attention to detail
• Ability to communicate effectively and project a professional image in writing, in person, and over the telephone
• Ability to handle multiple tasks
• Ability to work under pressure and meet processing deadlines
• Preferred: ability to respond effectively to sensitive inquiries or customer complaints
• Preferred: ability to work with individuals and groups across the company to manage internal and external customer complaints and department workflow
• Preferred: ability to learn quickly, retain and apply knowledge to new situations

Salary range for this full-time position is $18.50 Hourly - $22.00 Hourly plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on skills and experience.

• Senioriry level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Banking

Bank of Hope is an equal employment opportunity employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.

Location:

Los Angeles, CA