Customer Service Specialist

Customer Service Specialist (Administrative)

$20.00/HR.

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top‑note service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.

You’ll have more than a job— you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.

With Orkin's award‑winning training program, you will receive all the tools you need to succeed. That means no industry experience required to start building your career.

Ready to start a career with staying power? Apply now!

As a Customer Service Specialist, you will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. You will keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
• Monitor, update and maintain the customer database with accurate information including call details, disposition of calls, payments and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguard customer privacy and other proprietary information.

• Competitive earnings starting at $20.00 – $23.00 per hour.
• 401(k) plan with company match.
• Paid vacation, holidays and sick leave.
• Industry‑leading, comprehensive training program.
• Full medical, dental and vision coverage for you and your family.
• Employee discounts, tuition reimbursement, dependent scholarship awards.

• Founded in 1901, Orkin is a global residential and business service provider that provides the most accurate, comprehensive and efficient pest management services for both residential and commercial customers.
• The pest‑management industry is growing and is a recession‑resistant line of business.
• You have a service‑oriented mindset that builds loyalty and trust with clients.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You want to join a company that supports the community.
• Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA.

• Sales experience preferred.
• High School Diploma or equivalent required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Are you ready to join the Best in Pests?