Medical Office Call Center Representative

Summary

As a Phone Representative, you will be the first point of contact for our patients, ensuring they receive outstanding customer service and support. This role is vital in facilitating communication and enhancing the patient experience within our medical practice.

• Answer incoming calls and respond to patient inquiries with professionalism and empathy.
• Schedule appointments and manage patient records efficiently using office software.
• Provide information about services offered and assist patients with their needs.
• Collaborate with medical staff to ensure seamless communication regarding patient care.
• Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
• Assist in maintaining accurate records of calls and appointments for reporting purposes.
• Support billing inquiries.

• Proven experience in customer service or call center roles, health care related.
• Strong communication skills, both verbal and written, with proficiency in English.
• Multilingual abilities are a plus to better serve diverse patients.
• Familiarity with office procedures and computer systems for record management.
• Ability to analyze patient needs and provide appropriate solutions effectively.
• Experience in client services or support roles is highly desirable.

• Medical/Dental/Vision Insurance.
• Paid Holidays.

Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Shift: 8-hour shift

Work Location: In person