Customer Service - Bilingual Japanese

Job Title

Client Service Representative

International Bank is looking for a Client Service Representative who will be responsible for addressing inquiries from Corporate Clients on cash management products or related banking services. Receive inquiries from Corporate Clients via email and phone in English and Japanese. Input customer data and inquiry information into proprietary system. Provide set up service support and troubleshooting issues to the American partner bank.

Manage and input the billing database for the purpose of generating invoices. Work with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries. Solve problems along with our product team to assist in resolving issues. Develop good knowledge of bank on-line banking products to provide assistance, support and customer service to the sales team and corporate banking relationship managers.

Develop strong knowledge of internal policies and procedures in order to effectively execute processes. Keep close communication with the Senior Client Service Representatives on daily tasks and progress. Answer and address customer inquiries related to our cash management products