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Ecommerce Customer Service Lead

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: Goodwill Southern California
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Ecommerce
Salary/Wage Range or Industry Benchmark: 42000 - 52000 USD Yearly USD 42000.00 52000.00 YEAR
Job Description & How to Apply Below

Goodwill Southern California is seeking a Customer Service Lead to support the eCommerce Assistant Manager. You will oversee Customer Service Associates, ensure timely responses, and drive marketplace performance across multiple channels.

The role focuses on improving customer satisfaction, adherence to policies, and continuous process improvements. Responsibilities include coaching staff, monitoring metrics, and coordinating with Operations to resolve issues.

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