Guest Service Representative

Job Description

Job Description

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our company, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with making reservations, handling guests complaints, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the company and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

• Greet every guest with a smile
• Assist guests with the reserving a tour
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

• High School Diploma/GED required
• Familar with computers
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment