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Customer Escalations & Retention Specialist
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-30
Listing for:
Neara
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, Client Relationship Management
Job Description & How to Apply Below
Daybreak is seeking a Customer Experience Escalations & Retention Specialist to resolve high-stakes customer issues, manage escalations and cancellations, and ensure patient satisfaction. The role requires a proactive, solutions-oriented team member who maintains high standards of customer care while guiding escalation processes.
Responsibilities include handling escalations within policy, driving positive patient outcomes, tracking KPIs, and collaborating with product development and sales to
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