Customer Service Specialist

Company Description

Jamie Haller INC is a fashion brand known for shoes and clothing that embody casual luxury and refined simplicity. The brand focuses on elevating everyday wear with thoughtfully designed, iconic silhouettes. Its collections are tailored to modern, style-conscious customers who value comfort, quality, and timeless design. Team members join a creative environment where attention to detail and customer experience are central to the brand’s identity.

This is a full-time, on-site Customer Service Specialist role based in Los Angeles, CA. The Customer Service Specialist will respond to customer inquiries via email, phone, and chat, providing prompt, accurate, and courteous assistance. Responsibilities include helping customers with product information, orders, returns, exchanges, and shipping issues, as well as troubleshooting problems and escalating complex cases when needed. The role will support a high-quality customer experience by tracking issues, documenting interactions, and collaborating with warehouse, sales, and e-commerce teams.

The specialist will also gather customer feedback, identify recurring issues, and suggest improvements to service processes and customer touchpoints.

We are seeking a highly motivated, personable, and service-oriented Customer Service Representative to join our dynamic team. As the first point of contact for our valued customers, you will provide outstanding customer service that aligns with the Jamie Haller brand's standards. This role is essential in ensuring that our clients receive personalized and professional support. If you have a passion for delivering exceptional customer care, we want to hear from you!

This position is full time and based in Los Angeles, CA.

• Provide exceptional customer service, responding to inquiries and resolving issues related to products, orders, shipping, returns, and exchanges with a focus on delivering a seamless experience.
• Assist customers in selecting the perfect pieces, guiding them through product details, sizing, and availability in a professional and personalized manner.
• Maintain a deep knowledge of the Jamie Haller product line, brand values, and craftsmanship to effectively communicate with customers.
• Manage client interactions via email and occasionally by phone, ensuring prompt and effective responses.
• Assist with order processing, tracking shipments, and resolving delivery issues in a timely and professional manner.
• Handle returns and exchanges in accordance with company policies, ensuring that the process is smooth and customer-friendly.
• Collaborate with other departments, such as Sales and Operations, to ensure a consistent and high-quality experience for clients.
• Maintain an organized and up-to-date record of customer interactions and feedback using our company systems.
• Support special events, launches, and promotions as needed, providing an elevated experience for clients.

• 3+ years of customer service experience, preferably in fashion, or high-end consumer goods.
• Exceptional communication skills, both written and verbal, with an ability to engage customers with warmth, professionalism, and empathy.
• Strong problem-solving skills and ability to remain calm and composed under pressure.
• High attention to detail and a passion for delivering an extraordinary customer experience.
• Ability to multitask, prioritize, and handle a fast-paced environment while maintaining a positive attitude.
• Shopify / Apparel Magic experience a plus. Shopify experience required.
• Proficient in using customer service platforms, CRMs, and general office software (e.g., Microsoft Office, Google Suite).
• Previous experience in a high-touch, customer-facing role within a fashion brand is a plus.

• Competitive salary with performance-based incentives.
• A creative and collaborative team environment.
• Opportunities for professional growth and development within a fast-growing luxury brand.