Guest Services Associate

Description

The Guest Services Associate serves as a welcoming first point of contact for Gen Space members and visitors. This role helps create a warm, organized, and positive experience at the front desk while supporting member check-in when needed and answering basic questions.

Schedule: Monday-Thursday, 9:30 AM-4:30 PM

Position Type: Part-Time

Reports To: Operations & Innovation Manager

• Welcome members and visitors and provide friendly, professional front desk support.
• Support member check-in, attendance, and basic updates in Gen Space systems, when applicable.
• Answer phones and respond to routine member questions about schedules, classes, and Gen Space policies.
• Help members navigate the space and find classes or activities.
• Support basic membership needs, including member cards and routine account questions.
• Assist with device checkout, and other front desk processes.
• Keep the front desk and member-facing areas organized and stocked.
• Provide light support for tours, events, and member activities as needed.
• Escalate member concerns, policy questions, or unusual situations to the appropriate staff member.

Requirements

• Warm, approachable, and comfortable working with older adults.
• Strong customer service and communication skills.
• Reliable, punctual, and organized.
• Comfortable working in a busy, member-facing environment.
• Basic comfort with email and online systems.
• Experience in reception, hospitality, customer service, community programming, or senior services is a plus.
• Korean or Spanish language skills are a plus, but not required.

• Create a welcoming, respectful, and inclusive experience for all members.
• Represent Gen Space professionally and positively.
• Follow Gen Space policies and procedures consistently.
• Maintain appropriate boundaries with members and elevate concerns when needed.
• Communicate clearly and work collaboratively with the Gen Space team.

Wallis Annenberg Legacy Foundation, Pet Space, is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

If you require a reasonable accommodation to participate in the application or interview process, please contact us at Recruiting.