Marketing Manger

As a Sales Representative, you will play a critical and active role in the day-to-day operations. This is an excellent opportunity to be one of the key members of our sales team and position yourself for unique career growth opportunities.

• An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.
• A problem solver: you creatively find solutions and discover workarounds using the resources available.
• A wordsmith: you communicate clearly, concisely, and with a friendly tone.
• A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.
• An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
• A great teammate: you contribute ideas to elevate your greater team and help them succeed.

• Serve as the first point of contact for all support communications - primarily via phone, email and Zoom - to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
• Handle open customer issues and raise them when appropriate to ensure timely follow- up and satisfactory resolution.
• Help keep both internal and customer-facing support documentation up to date.
• Actively provide recommendations for continuous product and process improvement.

• 6 months of customer-facing work experience
• Demonstrated perseverance when resolving customer requests
• An aptitude for learning and sharing knowledge with others
• Excellent written and verbal communication skills
• Prior experience walking customers through technical solutions through chat and email a plus