JHLA Floor Staff; Part Time

Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal.

Position Description

Position:
Floor Staff (Part Time: 29

Hoursorlessperweek)

Reports to:

Sr. Hospitality Manager

FLSA Status:
Non-Exempt

Japan House Los Angeles is seeking experienced & professional hospitality team members to oversee front of house guestservices.

The Floor Staffwillassistguestswithinquiriesregarding Japan House Los Angelesfacilities ,service sand activities. He/she is expected to possess in-depth knowledge of area businesses, entertainment venues and travel options. Floor Staff also must understand and implement “Omotenashi” (Japanese hospitality) customer service to all guests.

This position reports to the Hospitality Manager and works with all management staff to ensure the prompt responseandresolution to guests’ inquiries and concerns.

Flexible schedule, including nights, weekends and holidays.

• Developastrongknowledgeof Japan House ’sfacilities,servicesandsurroundingcommunity.
• Staycurrentwithall Japan Houseservicesaswellasspecialevents .
• Provideguestswithgeneralinformationabout Japan.
• Handleguestcomplaintswithaproblem-solving mindset.
• Effectivecommunicationwithsupervisorsandpeersbytelephone,written correspondence,email,orin person.
• Adherencetocompanyguidelineswhencommunicatingcompanybusinesswithpersonsoutsidethe organization.
• Providesupporttothemanagementteamasrequiredincasesofemergency.
• Maintainaclean,healthyandsafeworkingareathroughoutthe
  
  Japan
  
  Housefacilities.
• Communicatewithinternalretail/restaurantstafftoensureefficientflooroperations.

• Greetingguestsandhandlingguestquestionsandprovidingoptimalserviceandhospitality
• Providingtoursoftheexhibitionandfacilities
• Explaininggoalsandpurposeof Japan House
• Answeringphonecallinquiries
• Interactionwithotherteammembers.
• Lightcleaningandmaintenanceoffacilities
• Requiresstandingforprolongedperiodsoftime

• Answeringphoneinquiries
• Catalogingandmaintainingbookinventory
• Greetingandassistingguests
• Providingtoursoflibraryandsalonareas
• Checkinginofguests
• Takingphotos
• Workingwithevent/planningteamstoperformeventfunctions
• Settingupandbreakingdownoffacilities
• Servingfoodandbeveragesandbussingtablesatfoodevents
• Lightcleaningandmaintenanceoffacilitiesofeventspace

Experience :

Minimumtwoyears’experienceinthehospitality/customerservicefield.

Education :

Minimumtwoyearofcollegedegree.

Competency in English and Japanese .

Physical Requirement:
This position requires standing for prolonged periods of time as a physical requirement and a core duty of the job. Ability to lift and carry up to 20 lbs. without assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by employees in this position. Employees are expected to be flexible and responsive to changes in the scope of their duties. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.

All

employeesareexpectedtobefamiliarwithandadhereto

Japan

House’sPersonnel Policies and Procedures .