Customer Service Representative Rev

Customer Service Representative

A Customer Service Representative has direct public contact including in-person transactions; use of the telephone and Internet to receive customer requests for service; provide information and respond in writing to customers of the Department of Water and Power regarding accounts and department programs; performs specialized work in various aspects of customer billing and collection of delinquent accounts, including the use of personal computers to make necessary input/adjustment transactions;

and does related work.

Two years of full-time paid experience processing customer requests for service and providing information to customers regarding accounts or specialized programs either in-person or through the telephone or Internet; or performing specialized work in various aspects of customer billing and collection, including data entry, customer account research and resolution, and the use of personal computers to make necessary input/adjustment transactions.

The Customer Contact Center operates 24 hours per day, 7 days per week. Customer Service Representatives may be required to work weekends, holidays, day, night, and early/late morning shifts on an as-needed basis. You will not necessarily be assigned to the shift of your choice. Most positions are located in the Civic Center; however, some positions may also be located in other parts of the City.

Some half-time positions will be filled from this examination.

A valid Class C driver's license issued by the California Department of Motor Vehicles (DMV) is required at the time of appointment. Candidates will not be eligible for appointment to these positions if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI.

The ability to speak or write a language other than English. Proficiency in Spanish, Korean, Vietnamese, Chinese, Armenian, Filipino/Tagalog, and Farsi is required for some positions.

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at

Applications will only be accepted on-line on the dates listed below:

FRIDAY, AUGUST 15, 2025 to THURSDAY, AUGUST 28, 2025

Additional filing periods may be added based on the City's hiring needs.

Examination Weights:

Multiple-Choice Test - Qualifying

Interview - 100%

The examination will consist of a qualifying multiple-choice test and a weighted interview. In the on-line multiple-choice test, the following competencies may be evaluated:
Mathematics;
Attention to Detail;
Computer Proficiency;
Customer Service; and other necessary knowledge, skills, and abilities.

The qualifying multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e. their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line.

Candidates who do not complete and submit the remote proctored multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination.

For candidates who apply between AUGUST 15, 2025 and AUGUST 28, 2025, it is anticipated that the on-line multiple-choice test will be administered between OCTOBER 14, 2025 to OCTOBER 20, 2025.

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